Refund and cancellation policy

Cancelling a booking

Free cancellation up to 24 hours before the start time, unless the experience page says otherwise.

Cancellations less than 24 hours before the start are not refunded, except where the law requires it.

When the operator cancels

If the operator cancels (for example, because of weather), you get a full refund or can move to another date.

How refunds work

Refunds go back to the card you paid with, usually within 5 to 10 working days.

To request a refund, reply to your booking confirmation email or contact support@nexora.example with your booking reference.