Terms of use

Who we are

NEXORA runs a local guide and booking platform. Venues, experience operators and sales representatives use NEXORA to reach guests. In these terms, "we" means NEXORA and "you" means anyone using the service.

Using NEXORA as a guest

You can browse venues, menus, events and experiences without an account.

To save places, claim offers or see your bookings you need an account. Keep your login details private.

Offers are provided by venues. The venue decides whether an offer can be used and may refuse it if the conditions are not met.

Booking experiences

When you book, you enter into a contract with the operator who runs the experience. NEXORA collects the payment on the operator's behalf.

Your booking is confirmed once payment succeeds and you receive a confirmation email.

Cancellations and refunds follow our refund policy and any conditions shown on the experience page.

Businesses and representatives

Venues, operators and representatives agree to separate business terms when their application is approved. Commission rates are shown in their portal and can change with 30 days' notice.

Commissions become payable after a holding period and can be reversed if the underlying payment is refunded or disputed.

Marketplace

The NEXORA Marketplace lets members and businesses list items, property, vehicles and services, and lets others find and contact them. NEXORA is not a party to any deal made through the Marketplace. We do not hold money, we do not verify items, property or services, and we do not guarantee that a listing is accurate, legal or available.

Buyers and sellers agree the price, payment, contract and handover between themselves, outside NEXORA, and transact at their own risk. Listings must follow the Marketplace rules, and we may review, pause or remove any listing or account.

The full Marketplace rules are part of these terms.

Customer lists for businesses

Venues and operators can keep a customer list (CRM) on NEXORA: people who asked them a question, shared their details when claiming an offer, messaged them on the Marketplace or, for operators, booked their experiences.

Each business is responsible for using its customer list lawfully. It may only send news and offers to people who agreed to receive them, and must delete or correct a person's data when asked. The Data processing terms for businesses are part of these terms.

Acceptable use

Do not misuse the service, scrape it, interfere with its security or post content that is unlawful or misleading.

Liability

We work hard to keep information accurate, but venues and operators are responsible for their own listings, prices and services. Nothing in these terms limits liability that cannot be limited by law.

Changes and contact

We may update these terms. If changes are significant we will tell you in advance. Questions: legal@nexora.example.